Terms & Conditions

We are completely dedicated to your total satisfaction. If you have any suggestions, questions, or comments please reach out to us through our Contact Us page.

When will my order ship?   Orders placed with all items in stock normally ship in 2 to 3 business days or less…many times the day after you place your order.  If you have items on your order that are not in stock when we receive your order and on backorder, we will contact you to see if you would like to wait until everything is in stock or ship the other items right away and then ship the backordered item when it comes in. Please keep in mind these are estimated dates, not guaranteed delivery dates.  It does not factor in delays that can occur because any shipping carrier related delays that may occur.  Roth Sugar Bush does not refund shipping charges if your order does not deliver on the estimated date.

General Shipping Info: Orders are shipped via SPEEDEE Delivery, FEDEX or USPS depending on your geographic location. The estimated delivery date provided at checkout is NOT a guaranteed delivery date. Shipping charges are additional charges that are not included in the product price and are calculated for the shipping location you have specified during checkout.  All costs, fees, and charges are in U.S. dollars.  Roth Sugar Bush makes every effort to make shipping charges accurate upon check out. Shipping charges are typically based on the size and weight of a product. Because of a wide variety of product sizes and weights, the shipping amount are not always accurate. If needed, after we receive your order…we will send you an email letting you know that additional shipping charges need to be made before we can ship your order.  You will be instructed to give us a call with your credit card information so we can charge you accordingly. (we do not store or save any credit card information in our system). If you elect NOT to pay the additional shipping fees we will simply refund your entire order. If you are picking the order up at our store, select the “Pickup at Roth Sugar Bush” as your shipping method to avoid any shipping charge added to your order.

Oversized/Overweight Packages: The estimated shipping amount given for oversized and overweight products during your check out process MAY NOT be correct. Since shipping dimensions on an oversized/overweight item can only be determined during packaging and processing, the shipping cost will be calculated…and we will send you an email letting you know that additional shipping charges need to be made before we can ship your order. You will be instructed to give us a call with your credit card information so we can charge you accordingly. (we do not store or save any credit card information in our system)  If you elect NOT to pay the additional shipping fees we will simply refund your entire order. Roth Sugar Bush makes every effort to make shipping charges accurate upon check out. Shipping charges are typically based on the size and weight of a product. Because of a wide variety of product sizes and weights, these estimated shipping amounts are not always accurate.  For questions on oversized and overweight shipping, please contact us using the Contact Us page.

International Shipping:  We do not ship internationally.  We only ship to addresses within the United States.

Prices: All prices are in US dollars. We work very hard to ensure the prices listed on this website are accurate, however, in some cases there are errors and we may not be able to offer the price reflected on the website.  If you purchase a product with a price discrepancy, a Roth Sugar Bush representative will contact you to inform you of the correct price and verify your order.  At the time of notification, you can cancel the order and receive a full refund if choose to not accept the price change.

Making A Purchase: Making a purchase could not be easier. Just browse our Website, click on the item you would like to purchase and place it in the shopping cart. After you have finished your selection, click on the “Proceed to Checkout” button and you will be asked for a few details that we need to be able to fulfill your order. We accept Visa, Mastercard, and Discover credit card payment in the United States.

Order Processing: Orders are normally processed next business day of your order. Orders placed on weekends or holidays are normally processed during the next business day. During the Maple Sugaring Season it may take a couple of days for your order to be processed. Please allow 3-6 to be processed and shipped from our location. For in store pickup orders, you will be notified when your order is ready for pickup.

Special Order Items: Please call us if you would like to order something that we do not stock in our store. Special order items are not eligible for return and cannot be canceled after an order has been placed.  Please take extra care when ordering these items.

Adding to an Order: We cannot add anything to an order once it has been submitted online. As soon as you click on “Submit Order” that order is complete. The reason being is that we do not have access to your credit card information. You will need to just go ahead and make another order.

Canceling Orders: If you wish to cancel an order after it has been placed you may be charged up to a $10.00 cancellation fee.  This is in effect immediately after you click the submit button. Make sure you want the items before you order them! All cancellation requests must be received within 30 minutes of placing the order or your order will not be able to be canceled.

Refused Orders: If you refuse to take delivery of an order when the carrier attempts delivery you will be charged the return shipping cost of that delivery as well as a 20% restock fee on the returned shipment.

Tax Charges: Maple Sugaring Equipment is considered to be agriculture products therefore no sales tax will be charged.

Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Return Policy: All returns are submitted electronically through our returns page. No returns will be accepted via phone, text, or email. There are no returns for Closeout Items or Special Order Items so please take extra care when ordering these items. If returning an item for monetary refund, there will be a 20% restocking fee on all items. Shipping charges paid at the time of ordering are NOT refundable. Return shipping on the item(s) you are returning is your responsibility. No returns accepted after 15 Days.

Warranty: Most products we sell are covered by manufacturer warranty. If you receive a product you feel is defective, please reference our warranty page. Most warranty only covers replacement of the defective product, not refunds. The cost of return shipping is the responsibility of the customer.

Shipping Discrepancies: If you believe there are missing, damaged, or incorrect items in the package you received report the issue to Roth Sugar Bush within 5 days of the delivery date using our Contact Us page.  Order discrepancies not reported within 5 days will be automatically denied.

Missing Package: If the tracking information shows your package has been delivered but you have not seen it, please check your entire property thoroughly before contacting us.  Often, shipping carriers put packages in or by doorways, mailboxes, porches, garages, or sheds on the shipping address property.  Please carefully check all potential locations before contacting us.  If you still cannot find your parcel, report the issue to Rith Sugar Bush within five days of the delivery date using our Contact Us page.  Missing packages not reported within 5 days of the tracking information showing delivered will be automatically denied.  NOTE: We are not responsible for packages that have been determined to be stolen off your property.

Privacy Policy: During checkout we collect personal information such as name, billing and shipping address, and email address in order to be able to efficiently process and ship your order.  This information is not shared with any third party companies.  If you would like to view our complete privacy policy click here.

Contact Us: If you would like to contact one of our support representatives, fill out the form on the Contact Us page, text (320) 352-8027 or call (320) 351-4481 Monday-Friday 8am-4:00pm central time.  We can also be reached via email at info@rothsugarbush.com